FAQs
🛒 1. What kind of products does HomeWave offer?
Specializes in modern home decor and aesthetic upgrades — including ambient lighting, wall art, decorative mirrors, vases, and cozy room accessories designed to make your space feel stylish and inviting.
How can I return an item?
Ready to take the plunge? If you need to return an item, you have 30 days from the moment it lands in your hands. Ensure it's in the same condition you received it—unworn, unused, with tags, and in its original packaging. Just reach out to us at info@homewave.com to kickstart the return process!
What if my item arrives damaged or incorrect?
Don't let a hiccup derail your adventure! Inspect your order upon arrival and if you find any defects, damage, or the wrong item, contact us immediately. We’ll evaluate the issue and make it right, so you can get back on track!
Can I exchange an item?
Absolutely! The fastest route to your desired item is to return what you have and make a separate purchase for the new one. It's all about seizing the moment and getting what you want!
Do you offer refunds?
Yes, we do! Once we receive and inspect your return, we’ll notify you if your refund is approved. If it is, expect to see the funds back in your original payment method within 10 business days. Just remember, it might take a little longer for your bank or credit card company to process it. If you have any questions, reach out to us!
What if I change my mind after placing an order?
Life is full of surprises! If you’re in the European Union, you have a 14-day cooling-off period to cancel or return your order for any reason. Just make sure the item is in its original condition, and we’ll handle the rest!
How do I contact customer support?
Ready to connect? You can reach us at info@homewave.com or give us a call at +441704364302. We’re here to help you navigate your journey with us!
Do you ship internationally?
Yes, we’re all about breaking boundaries! We ship our products worldwide, so no matter where you are, you can join the HomeWave adventure. Just check our shipping options at checkout!